Return Policy
Designed in New York • 30+ Years of Outerwear
Shipping & Returns
Free Express Delivery
Every order ships FREE and fully tracked via our priority partners (UPS/FedEx). Most orders arrive within 3–6 business days. A street address helps us deliver to you fastest.
Love it, or let's make it right
We want you in a coat you love. The best first step is getting your size right — our size chart shows your exact measurements, and most customers get a perfect fit the first time.
If something isn't quite right, you have 30 days from delivery to return or exchange. Just email us at info@u2wear.com with your order number and the reason, and we'll guide you through it, usually within 24 hours.
The Details
To return or exchange items, they should be:
- Unworn and in the condition you received them
- In their original packaging with tags attached
- Free of any odours or marks (smoke, fragrance, pet hair)
For change-of-mind returns and size exchanges, return postage is arranged by the customer. We'll always help you with the simplest way to send it back.
Faulty or incorrect item? That's on us.
If your coat arrives faulty or we sent the wrong item, we cover 100% of the cost. Just email info@u2wear.com with a photo and we'll sort it out right away.
Here to Help
A direct manufacturer with 30+ years of outerwear experience — we stand behind every coat.